Alfurqan — Support & FAQ

Recitation does not start when I press Play

• Check media volume (not ringer). Increase the volume slider while audio is playing.
• Check internet — if the surah is not downloaded, the app streams it.
• Headphones/Bluetooth — disconnect to play on the device speaker.
• Another audio app — pause Spotify, YouTube, etc.
• Force-close and reopen the app.

Audio stutters or cuts out

• Usually weak signal while streaming — download the surah for offline playback.
• Battery saver / Low Power Mode throttles background networking — disable temporarily.

Playback stops when I lock the screen

• Android: Settings → Apps → Alfurqan → Battery → Unrestricted.
• iOS: Settings → General → Background App Refresh → enable for Alfurqan.
• Xiaomi/Huawei/Samsung: add Alfurqan to protected apps in battery settings.

Ayah highlighting is out of sync

• Restart the surah from the beginning.
• Make sure the selected reciter matches the downloaded audio segments.

Repeat / speed controls

• Repeat count: ayah replays N times. Icon shows count (e.g. 3×).
• Speed: cycles through 0.75×, 1×, 1.25×, 1.5×, 2×.

Prayer times look wrong

• Tap the location icon → grant location permission → "Detect Location".
• If you traveled, re-detect the location.
• Manual city entry via the edit icon.
• For specific calculation methods (Umm al-Qura, MWL, Egyptian, ISNA, Karachi, Shafi, Hanafi), contact support — user-selectable methods are in progress.

Hijri date is off by one day

The Islamic (Hijri) calendar is lunar and varies by region. Use the Hijri adjustment slider in Settings → Prayer (±1 or ±2 days).

Athan does not sound at prayer time

• Notification permission granted.
• Enable athan per-prayer: Settings → Prayer → Athan Settings.
• Not in Silent / Do Not Disturb.
• Exact alarms (Android 12+): Settings → Apps → Special access → Alarms & reminders.
• Background activity (Android): Battery → Unrestricted.
• iOS: Settings → Notifications → Alfurqan → Allow, Sounds ON, all display options ON.

Wrong muezzin / voice

Settings → Prayer → Athan Settings → Muezzin. Some voices require downloading first.

Athan too loud or too soft

Android plays at media volume, iOS at alert volume. Adjust while athan is playing. On Android, flip phone face-down to silence (if enabled).

Alfurqan requests only permissions it needs:

Alfurqan does not request contacts, calendar, camera, photos, or SMS. The microphone is used only by the optional Recite (Beta) memorization review feature on both Android and iOS, and only when you explicitly start a session.

Grant or revoke

• Android: Settings → Apps → Alfurqan → Permissions.
• iOS: Settings → Alfurqan (scroll to app).

Download for offline use:

• Reciters — individual surahs or full recitations.
• Tafseer — Ibn Kathir, Al-Saddi, Al-Tabari, Al-Muyassar, Maarif-ul-Quran, and more.
• Hadith books — 16 collections (Bukhari, Muslim, Sunans, Riyad as-Salihin, Bulugh al-Maram, Mishkat, etc.). Three bundled with the app.
• Mushaf fonts — SVG Mushaf, QCF V2, QCF V4 Tajweed.
• Muezzin athans.

Download fails or stuck

• Check internet connectivity.
• Free up storage — large files can exceed 100 MB.
• Retry — the app resumes where possible.
• If persistent: Android → Clear Cache; iOS → Offload App.

Download is slow

• Switch between Wi-Fi and cellular.
• Avoid peak hours.

Storage location

• Android: private app storage. Uninstall removes downloads.
• iOS: sandboxed Documents. Offloading removes downloads.

Android Auto

• Connect via USB or wireless Android Auto.
• Alfurqan appears under Media apps.
• Browse by Reciter or Surah.
• Downloaded surahs play offline; others stream.

Troubleshooting:

• Update Android Auto from Play Store.
• Android Auto → Customize Launcher → enable Alfurqan.
• Grant notification permission (required).
• Force-stop Android Auto and reconnect if missing.

Apple CarPlay

• Connect iPhone via USB or wireless.
• Alfurqan appears on CarPlay home.
• Browse by Reciter or Surah; Siri voice control supported.

Troubleshooting:

• Settings → General → CarPlay → Your Car → Customize → add Alfurqan.
• Restart phone and reconnect.
• Wireless CarPlay: verify Wi-Fi/Bluetooth pairing.

Poor audio quality in car

• Prefer downloaded over streamed.
• Set car audio source to Phone (BT / USB / AUX).

Arrow spins or points wrong

• Uses the device magnetometer and location.
• Calibrate: move the device in a figure-8.
• Keep away from metal, magnets, speakers, laptops, car dashboards.
• Grant location permission.

Qibla unavailable

Some low-end Android tablets and older iPads lack a magnetometer — the qibla requires one.

Bookmark types

• Page bookmark — top bar bookmark icon.
• Ayah bookmark — long-press ayah → Bookmark. Multiple per page.
• Recent pages — last pages kept automatically.

All appear in the Bookmarks tab, grouped by page.

Bookmarks disappeared

• Uninstalling or clearing app data removes them (stored locally).
• On iOS, included in iCloud backup if enabled.
• Cross-device sync is not currently offered.

Light / dark mode

• Tap the sun/moon icon in the header.
• Or: Settings → Display → follow system / light / dark.

Reading theme

• Palette icon in the Quran reader top bar.
• Light, Sepia, Dark, or Custom.

Mushaf fonts

• Standard (KFGQPC Hafs Uthmani) — bundled.
• SVG Mushaf — vector per-page, bundled.
• QCF V2 plain and QCF V4 Tajweed — downloadable (~40–80 MB).

Settings → Display → Mushaf Style.

Text size

Settings → Display → Font size slider (non-Mushaf modes).

Hadith text cramped

Increase system font size; Alfurqan respects accessibility scaling.

Full screen reader support.

TalkBack (Android)

• Settings → Accessibility → TalkBack.
• All elements labeled and swipe-reachable.
• Arabic read in Arabic, English in English.

VoiceOver (iOS)

• Settings → Accessibility → VoiceOver.
• All controls labeled; rotor supported.

Font scaling & RTL

Both platforms respect system font scaling. Arabic UI flips the layout right-to-left automatically.

The Recite feature lets you review your Quran memorization by reciting aloud. An on-device AI model listens and gives you feedback. Available on both Android and iOS — currently in Beta.

How it works

• You explicitly start a Recite session.
• Your voice is captured locally and processed entirely on your device.
• Feedback is shown in the app immediately.
• The audio is discarded when the session ends.

Privacy

• The microphone is only active during a Recite session you started.
• Voice is never uploaded, transmitted, or shared with any server or third party.
• Audio is not retained after the session.
• The microphone permission is optional — denying it disables Recite, but all other features continue to work.

Recite isn't recognizing my voice

• Recite quietly, away from background noise (TV, fans, traffic).
• Hold the phone within ~30 cm (one foot) of your mouth.
• Make sure no other app is using the microphone (calls, voice recorders, video conferencing).
• Grant microphone permission — Android: Settings → Apps → Alfurqan → Permissions → Microphone. iOS: Settings → Alfurqan → Microphone.
• Beta accuracy improves over time — please report difficult cases via support email.

I don't want this feature

Don't grant microphone permission, or revoke it — Android: Settings → Apps → Alfurqan → Permissions. iOS: Settings → Alfurqan → Microphone (toggle off). The rest of the app is unaffected.

• No personal data collection. No analytics, no trackers, no ads.
• Location used only on-device for prayer times and qibla.
• Bookmarks, downloads, settings stored only on your device.
• Audio streams from our API at alfurqan.online. No user identifiers sent.
• No account required.

See the full privacy policy.

App feels sluggish

• Close other apps.
• Restart the device.
• Update to the latest version.

Widgets / lock screen controls

Not yet supported — planned for a future release.

Re-installing

Removes all local data (bookmarks, downloads, settings).

• Android: long-press icon → Uninstall → reinstall from Play.
• iOS: long-press icon → Remove App → Delete → reinstall from App Store.

Language

Arabic and English UI. Settings → General → Language, or via the AR/EN pill in the header.

Something else?

Email info@cloudlinqed.com. We read every message and respond within a few days.